Once production has begun on a made-to-order item, the order cannot be cancelled even if the item hasn't yet shipped. Returns and exchanges are also not accepted unless the product arrived defective. All custom specs including key number and custom stamps or marks must be requested before the order is put into production and processed.
Item normally ships out within 1-2 Weeks (excluding transit time). If out of stock it can take up to 3-4 weeks (excluding transit time). Specific options may or may not increase shipping time. For any reason, if there is a delay in shipping time we will notify you. Feel free to contact us if you have any concerns.